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SNCF Elearning “Terrorist risks”

Despite the strengthening of anti-terrorist action at the national and international levels, the activity of terrorist groups is increasing. France is not immune to their actions, as the attacks in recent years have shown. SNCF faces a particularly high level of terrorist threat. It is therefore necessary for agents to adopt this “safety culture” in all areas of the Group’s activity, and particularly for professions carried out in Establishments Open to the Public. This is why SNCF pentrusted Audace Digital Learning with the creation of a elearning.

Device

With the approach of the Olympic Games and the Rugby World Cup, SNCF wanted a program that could enhance the knowledge of its teams in terms of safety rules, especially in the event of terrorist actions.

Composed of 5 modules, this training is structured around 4 main points:

Understanding the context
Analyze
React
Transmit

The last module is dedicated to assessment.

This fourth module of “transmission” takes the form of a sports activity (inspired by the world of the Olympic Games). The learner starts in the locker room, then warms up, goes into competition, and finishes with the podiums.

It will be possible to monitor the learner’s progress. The module establishes a context and objectives aimed at familiarizing participants with security culture animation tools and using them appropriately according to the circumstances. The final phase will be to transmit all the appropriate behaviors to be adopted to the employees.

Target

All operational and functional managers.

Objective

To be able to disseminate knowledge about terrorism and security to a large number of agents. The training program primarily aims to meet the need for quickly and widely transmitting information to a large audience.

Pedagogy & Innovation

The module’s originality lies in its playful aspect. This approach is based on a strong pedagogical concept, which is to learn and to facilitate learning. This is an important aspect, as the learner receives knowledge that they will then need to be able to transmit themselves. Thus, in the first three modules, they have the role of a “student” and then take on the role of a teacher in the fourth module.

The idea is that all employees, once they have gone through the previous modules, know how to communicate to their colleagues the best practices and reflexes in case of a terrorist threat.

The training in one sentence: Learn, communicate, and transmit the acquired knowledge.

Bonus

In line with this training, Audace has developed a more generic security model, starting with a module on “Vigipirate” (French national security alert system), followed by “Monitoring, Alerting, and Managing Acts of Malice” (such as track damage, theft of electrical cables, or fire incidents in bins), and a final module is expected to be released soon on contacting relevant individuals. The objective of this program is to help the learner distinguish between serious incidents and minor incidents.and how to act accordingly.

MATCH Supermarkets – Elearning HSA

In order to lighten the content and make their training more engaging, Supermarchés Match, a large retail chain active in Hauts-de-France, Belgium and the Grand-Est, has entrusted Audace with the redesign of elearning training dedicated to Hygiene and Food Safety (HSA).

Several 15-minute training courses have been developed based on a common core curriculum:

Butcher Department,
Counter (deli/cheese),
Seafood department,
Bakery/Pastry department,
Fruits and vegetables department,
Self-service departments + Drive.

Pitch

“Flora, a reporter, is tasked with promoting the Supermarchés Match as exemplary in terms of Food Hygiene and Safety. While she is scouting one of the chain’s stores, Flora will provide the learner with all the necessary insights to enter the competition, focusing particularly on the 7 essential steps in food hygiene.”

In order to improve and evaluate the correct memorization of the rules and reflexes regarding HSA, the elearning modules are punctuated with fun activities, in the form of mini-quizzes.

Target

Supermarket staff.

Objectives

Understanding the hazards that can affect food safety.
Knowing the sources of contamination.
Understanding the company’s plan to comply with regulations.
Being able to apply the measures implemented by the company to control hazards.
Knowing the tools provided by the company to comply with internal rules.

Discover the other training programs designed by Audace for Supermarchés Match.

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Skema Serious Game – Knowledge Management

Every year, SKEMA Business School, a leading French business school, organizes the Sprint Knowledge Management, a seminar aimed at introducing and raising awareness among students about the challenges of knowledge management, highlighting its organic and nurturing impact within an organization.

In order to lead the 2022 Sprint, Audace Digital Learning has designed a Serious Game “La table de Marie”: an application of knowledge management in the world of catering.

Target

A total of 800 students, divided into groups of 6, were challenged in this serious game.

Objective

To introduce and raise awareness among students about the challenges of knowledge management.

Accessibility

PC

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The high satisfaction rate among participants proves that this Serious Game has successfully fulfilled its mission!

Kéolis Simulation “Operator simulation Game”

Device
Simulation (multilingual) of incident management. In this 3D simulation, learners must manage incidents that occur on railway networks. For this purpose, they have access to all the information and communication tools available in their control station. They must follow the procedure and their actions impact their indicators related to safety, passenger satisfaction, and internal communication quality.

Target
Railway network control operators (metro and tramway)

Objective
Allow operators to practice incident management

EDF – Industrial Digital Twin (IDT) CPY

Audace has developed a real-time 3D industrial digital twin for EDF, with the aim of facilitating the learning of technical manipulations in industrial installations. A digital twin is the hyper-realistic virtual reconstruction of a physical object.

Device

Staging of a hyper-realistic 3D reconstructed environment. Real-time technology allows for faithful reconstruction of object/learner interactions.

Target

Production personnel.

Objective

Simulate technical operations of EDF’s industrial installations.

CNES Procurement Procedure

The National Center for Space Studies wanted to equip itself with an elearning module as part of the training support course offered to project managers. This solution was intended to replace the face-to-face training program, which had a total duration of approximately 10 days. To achieve this, Audace Digital Learning collaborated with the subject matter experts from the Toulouse Operational Center.

This training system, consisting of e-learning, is accompanied by a summative and formative evaluation module. At the end of each stage, the learner is evaluated on the screens viewed in the form of multiple choice questions or activities. The objective is to achieve a 100% success rate in the evaluation. In case of error(s) by the learner, they are prompted to review the relevant screens, and additional feedback is provided to comment on their answers (correct or incorrect). The return to screens, in case of errors, is not iterative. If the learner makes the same mistake again, they have the option to review the relevant screens or proceed to the next chapter.

Target

Project managers need to be trained in procurement procedures.

Pedagogical objectives

To familiarize themselves with the rules and procedures of public procurement;
To acquire the basic knowledge required to carry out procurement processes in their various forms;
To avoid pitfalls associated with procurement processes.

Synopsis

Through this original e-learning which takes place in a futuristic universe, the learner is invited to carry out a mission to Mars. To do so, he will need to equip himself with essential tools. A robot accompanies him on his missions, guiding, advising, and questioning him, but unfortunately, it is not immune to some malfunctions… The learner must then act independently…

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SNCF Elearning and Serious Game “Welcoming new entrants”

Device

Development of a digital training solution for new employees.

Training composed of two complementary tools:

E-learning for the transmission of fundamental knowledge
A serious game for the initial implementation of knowledge in a railway station management game.

Objectives

Onboarding of new employees and acclimation to new standards.

Target

Intended for all new arrivals.

SNCF Elearning “Manager toolbox”

Device

Being a manager is not something you can improvise! Management is a discipline that requires a wide range of knowledge and a set of skills. The role of a manager goes beyond giving directions: they also bear the responsibility for the well-being and performance of the employees working alongside them. Sometimes, it can be challenging for certain managers to optimize their work methods due to a lack of perspective or resources. This is why SNCF, a French giant in the rail transport industry, wanted to provide its employees with a digital training tool in the form of elearning, the design of which it entrusted to Audace Digital Learning.

Target

SNCF managers: frontline managers, middle management, and experienced managers.

Objectives

Deliver short and operational modules to managers.
Provide practical and immediate advice to managers.
Encourage group training and personalized support to go further.

Accessibility

PC

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Supermarchés Match – Elearning “Accueil en entrepôt”

Every company must provide safety training for employees upon their arrival. This training aims to inform employees about the preventive measures to be applied and the actions to be taken in case of an accident. Safety training should notably cover topics such as movement within the company premises, work execution conditions, and the actions to take in case of an accident. For a long time, these training sessions took place in face-to-face settings, which were occasionally successful due to the presence of an engaging trainer, but often… they were long and boring. Indeed, the welcoming of new employees is a crucial moment during which a positive image of the company should be established in their minds to promote integration, trust, and safety.

More and more companies are choosing to rely on Digital Learning to strengthen the commitment of their new employees through courses that are as complete as they are fun based on elearning modules or serious games. The main objectives pursued are primarily:

Instill a corporate culture and strengthen commitment
Make the training more appealing through a tool tailored to digital natives
Improve the retention of information delivered and thus enhance safety by transitioning from a passive to an active mode
Lighten the schedules of managers and occasional trainers
Streamline the training process by having the ability to train at any time.
Reduce the training time.

Audace has thus been involved in creating several onboarding programs for clients as diverse as Orano (welcoming contractors in nuclear power plants), Poivre Rouge (welcoming team members in restaurants), Parc Astérix (welcoming new seasonal employees), Supermarchés Match (welcoming new hires in fresh warehouses, dry warehouses, and stores)…

The winning combination for this type of program remains more or less the same: inductive pedagogy, gamification, and information retrieval.

Inductive pedagogy is based on the approach of addressing knowledge items through questioning and challenging the learner. In a second step, what we call “feedback” delivers knowledge in a clear and precise manner. The benefit of this method is to make the learner truly engaged in their learning process.

Gamification, on the other hand, aims to create emotion. Without attention, there is no understanding, and therefore no memorization. To achieve that, there is a prerequisite: creating a “positive emotion.” To do so, it is necessary to rely on motivational factors such as presenting puzzles that tap into our desire to find solutions, offering rewards, arousing curiosity to provoke the desire to explore and discover, and creating surprise through the use of irony, metaphor, and unexpected elements.

Finally, to ensure memorization, it is essential to encourage information recall through formative assessments throughout the course and summative assessments at the end of the course.

In certain cases (for complex concepts or significant risks), it can be beneficial to combine the initial onboarding modules with spaced learning, which aims to combat the forgetting curve. The implementation method of such additional training relies on several evaluation phases to adjust the content to the learner’s reality. The evaluations help identify the concepts on which the learner has more or less difficulty.

To do this, the evaluations are divided by “themes” (or concepts) in order to easily analyze the results obtained. The idea is therefore to create a “question bank” so that the tool can adjust the different evaluation phases to the learner’s results by selecting the appropriate questions at each phase (without ever repeating them).

A crucial element in implementing a “spaced learning” tool is the timing between different evaluation phases. Ideally, the reminders should be positioned at the exact moment when the learner starts to forget. Determining that moment is complex since each learner has different predispositions for retaining information.

The algorithm developed by scientist Piotr Wozniak provides a “rational” approach to the concept of forgetting and allows for the definition of a schedule (adapted to the desired level of memorization): Day 7, Day 16, Day 35, for example.

Having doubts ? Accompany Edith Aurial, senior reporter for a famous magazine specializing in distribution and main character in the “Warehouse security welcome” elearning collection from the distribution brand Supermarchés MATCH. With her assistance, gain an understanding of the operations of a fresh or dry warehouse at MATCH, identify the main risks involved, and learn and apply the essential safety rules. Welcome on board!

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Supermarchés Match – Elearning “New Store Arrivals”

The recruitment process doesn’t end with the final interview! To facilitate the arrival of new employees in the warehouse, Match supermarkets have chosen an elearning module.

The integration of a new employee is a crucial phase to build a connection and raise awareness about the company’s best practices. Thanks to these e-learning courses, the new arrival discovers in a fun and educational way all the information essential to their new position: equipment, documentation, specific constraints linked to activity in a cool or dry warehouse or in a store… An integration course well oriented, for a perfectly controlled position!