Let our FAQs
guide you
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Are you the owner of a lifting and handling equipment driving simulator and have encountered an anomaly or malfunction?
Before contacting our hotline, please follow the steps below:
1. Disconnect the headset from the computer (USB & Display Port), as well as the Leap Motion if it was plugged in.
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2. Quit the Oculus application if it was on.
3. Connect only the USB cable(s) (Headset & Leap Motion)
4. Launch the Oculus application.
5. On the Oculus application, go to “Devices”.
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6. With your USB headset connected, it appears in green in “Devices”.
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7. You can connect the Display Port cable to your computer.
8. Your headset is now functional and ready to use.
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Before contacting our hotline, please follow the steps below:
1. First of all, check that there is a green LED on the Leap Motion after connection.
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2. If this is the case, launch the Leap Motion Control Panel application installed on your computer.
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3. This one has just appeared in the bottom right (in green) and is functional.
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- Make sure you’ve closed the dialog boxes at the beginning of the scenario
- Please press the controls gradually: a dry gesture on the buttons will not cause the machine to move.
- Make sure the red light on your remote control is on.
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- If this is not the case: check that the battery is charged and that the switch is ON, then carry out a detection of the button box’s communication port.
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If you move the computer, we strongly recommend that you take a few seconds to calibrate Guardian with your Oculus headset.
Can’t find what you’re looking for?
Would you like to be covered?
sav@audace.fr
03 21 13 56 09